Privacy policy

At Migrate we respect your privacy. This Privacy and Personal Data Processing Policy explains how we process the information you share with us through our website, forms, events and service channels, in compliance with Colombian Statutory Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and other applicable regulations.

1. Data controller

Migrate is the controller of the personal data collected through its channels. You can contact us at any time about your data using the email and phone number listed at the end of this policy.

2. Definitions

• Personal data: any information linked or that can be associated with an identified or identifiable natural person.
• Data subject: the natural person whose personal data is processed.
• Processing: any operation on personal data, such as collection, storage, use, transfer or deletion.
• Authorization: the data subject’s prior, express and informed consent to the processing of their data.
• Controller and processor: the party that decides on the processing and the party that carries it out on the controller’s behalf, respectively.

3. Data we collect

Depending on the service or form, we may collect:

• Identification data: full name, ID document, date of birth and nationality.
• Contact data: email, phone, WhatsApp and city of residence.
• Academic, professional and language information needed to assess study or migration options.
• Details of people referred through the Referral Program.
• Browsing data, such as IP address, device type and pages visited, collected through cookies.

4. Purposes of processing

We use your data to:

• Advise you on studying abroad, skilled migration, scholarships and loans.
• Handle procedures with educational institutions, insurers and immigration authorities when you hire our services.
• Contact you to schedule consultations and follow up on your requests.
• Run the Referral Program, including validating referrals and paying rewards.
• Register your participation in events and send you related information.
• Send you commercial information, guides and news, provided you have authorized it.
• Meet legal and accounting obligations and respond to requests from authorities.

5. Third-party data (referrals)

When you share another person’s details through the Referral Program, you declare that you have their permission to provide them to Migrate and for them to be contacted for advisory purposes. Migrate will use that data only to present its services to the referred person, who may request the deletion of their data at any time.

6. Your rights

As a data subject you have the right to:

• Know, update and correct your personal data.
• Request proof of the authorization granted, except where not required by law.
• Be informed about how your data has been used.
• Revoke your authorization and/or request deletion of your data when there is no legal or contractual duty to keep it.
• File complaints with Colombia’s Superintendence of Industry and Commerce (SIC) for breaches of data-protection rules.
• Access your personal data free of charge.

7. Inquiries and claims

You can exercise your rights by sending a request to our contact email, stating your name, ID document, a description of your request and how we can reply.

Inquiries will be answered within a maximum of ten (10) business days, extendable by five (5) more business days. Claims will be answered within a maximum of fifteen (15) business days, extendable by eight (8) more business days, in accordance with articles 14 and 15 of Law 1581 of 2012.

8. International transfers

Given the nature of our services, your data may be shared with educational institutions, insurers, partners and immigration authorities in countries such as Australia, Canada, New Zealand and other destinations, solely to fulfill the purposes described and with appropriate safeguards.

9. Information security

We apply reasonable technical, human and administrative measures to protect your data against loss, unauthorized access, misuse or alteration.

10. Cookies

The site may use its own and third-party cookies to operate, analyze usage and improve your experience. You can set your browser to refuse or delete them, although some site features may be affected.

11. Data of minors

When a service involves minors, their data will be processed with the authorization of their legal representative, respecting the best interests of the minor and their fundamental rights.

12. Validity and changes

This policy is effective from its publication. Data will be kept for as long as needed to fulfill the purposes described and legal obligations. Any material change will be announced on this website.

View the Terms and conditions